Welcome to the Era of Experience: It’s not just what you deliver. It’s how people feel while you’re delivering it.
We are officially in the Era of Experience—where the moments in between the milestones matter just as much as the end result.
Think about the last time you had a great experience. Maybe it was a server who remembered your name and drink order. A team that actually listened to your input and followed through. A company that made you feel like more than just another transaction.
Now ask yourself: What made it great?
It probably wasn’t just the food, or the product, or the final deliverable. It was how you were treated. The care. The consistency. The way your presence was valued, not tolerated.
Business isn’t just business anymore.
Customers don’t return just for the price point. Teams don’t stick around just for the paycheck. Stakeholders don’t stay engaged just because it’s their job. We come back for how it felt. For the experience.
So why do we expect that from others? But don’t always think about how others experience us?
Every meeting, every email, every handoff—these are moments of impact. Are you clear? Are you thoughtful? Are you showing up with energy, consistency, and care? This goes beyond “customer service.” This is business culture.
It’s the tone of your team.
It’s how leaders lead.
It’s how collaborators follow through.
It’s whether people feel rushed, dismissed, or uplifted in your presence.
Standards are shifting.
Fast and friendly.
Clear and human.
Efficient and invested.
Whether you’re a consultant, team lead, exec, or frontline contributor, the experience you create shapes the value of your work, sometimes more than the work itself.
So, how do you make this a practice? Ask yourself:
Would someone want to work with me again?
Did what I wanted to convey translate to the person receiving the message?
Would they “tip” me for my effort through advocacy, referrals, or loyalty?
Do people feel seen, heard, and supported when I’m involved?
This era belongs to the ones who get it. Not just how to do the job—but how to deliver it with presence, empathy, and excellence. Because here’s the truth: The ones who create great experiences become the ones people remember. And in business? That is currency.
Let’s raise the standard. Let’s make it a joy to work together. Let’s lead in the era of experience. Let’s connect.